TIME & LOCATION

About

Client Communication is a powerful part of the customer experience. Today together with the business transformation and increased digital interaction the importance of Client Communication became crucial to keep business growing. During this webinar, we will talk about making client communication consistent, seamless, balanced in order to build trustful relationship with your clients and to drive sales. 

TRAINING AIMS

To learn insights and practical tips on Client Communication strategy that will help you to polish and structure the process and develop continues business growth.

WHO IS IT FOR?

For B2B and B2C operators. Large and small businesses, digital or physical product and service providers. 

COURSE STRUCTURE

Start 17:00 GMT / 18:00 CET. Duration 75mins approx.

• Client communication strategy
• Checklist to plan and execute client communication
• Client data
• Communication channels
• Case study on successful communication tool
• Guest speaker - Massimo De Zordo, Marketing Director Domestic Appliances at Philips.
• Live Q&A with experts

TRAINER

Elena Piot - was a Regional Client Development Manager at Louis Vuitton. This role helped her to get a solid expertise in driving business through CRM, in creating exceptional client experiences and in implementing real business changes. 

Today Elena supports business growth through tailor-made Client Development and CRM solutions. Elena and her team work together with clients to achieve commercial and client relationship targets through creating Client Development strategies, Managing Client Data, Client Segmentation and Analysis, Client Communications, Service Excellence, Events and Animations and other solutions.

GUEST SPEAKER

Massimo De Zordo, Marketing Director Domestic Appliances at Philips. Prior to join Philips, Massimo has worked for Chelsea FC, as well as for blue chip Food and beverage, FMCG and Retail companies leading and implementing product innovation, marketing strategy and marketing campaigns that turned into brand awareness, customer satisfaction and sales growth. 

IMPORTANT INFORMATION

Member rate: FREE - please register below
Non-member rate: 10 GBP - REGISTER HERE